Business Processes |
Client’s End Results |
| |
|
| INDUSTRIAL MARKET RESEARCH . . . |
|
| Customer/Distributor Interviews |
Providing Customer/Market Feedback |
| Competitive Research and Analysis |
Developing Operational Benchmarks |
| Customer/Market Survey Research |
Establishing Product/Service Needs |
| Meeting and Exceeding Expectations |
Identifying/Satisfying Customer Wants |
| Computer Database Searches |
Mining for Improvement Opportunities |
| New Product Development Research |
Creating Product Detailed Specifications |
| |
|
| MARKET ASSESSMENTS . . . |
|
| Customer and Market Perceptions |
Being the Voice-of-the-Customer |
| Marketing Program Effectiveness |
Developing Profit Generating Programs |
| Product Line Development |
Expanding/Growing Product Line Sales |
| Channels of Distribution |
Expanding Presence/Opportunities |
| Time and Territory Management |
Improving Productivity/Effectiveness |
| Facilitating Distributor Councils |
Improving Listening Skills and Programs |
| Focus Groups |
Discussing Opportunities for Change |
| |
|
| STRATEGIC BUSINESS PLANNING . . . |
|
| Strategic Business Planning |
Facilitating Common Business Direction |
| Developing Supporting Programs |
Develop Budgets, Metrics and Controls |
| Implementing Programs |
Creating Turnarounds/Cost Reductions |
| Lean Manufacturing |
Value Stream Mapping and Change |
| Coaching Managers |
Providing Transition Development |
| Facilitating and Project Teams |
Leading Kaizan Events/Work Teams |
| |
|
| COACHING DURING IMPLEMENTATION . . . |
|
Management Support |
Improving People and Planning Skills |
| Operational Focus and Attention |
Achieving Operating Results with Focus |
| Team Development and Unity |
Changing Internal Group Dynamics |
